casion Terms and Conditions

1 Definitions and Interpretation

The following terms used in these conditions carry specific meanings:

• "casion" or "we" or "Platform": Refers to the casion.cam website and all related online gaming services.
• "User" or "you": Any person who has created an account on casion or is using the platform.
• "Account": Your personal gaming account registered on casion.
• "Balance": The total amount of funds held in your account.
• "Bonus": Promotional benefits and additional funds provided by casion.
• "Wagering Requirement": The condition requiring a specified amount to be wagered before a bonus can be withdrawn.
• "Services": All gaming, betting and related services provided by casion.

2 Account Registration Eligibility

To create an account on casion and use the services, you must meet the following conditions:

2.1 Age Restriction

casion is for persons aged 21 and above only. Minors are strictly prohibited from creating an account or using the services. We reserve the right to verify age and may request proof of age when necessary.

2.2 Single Account Policy

Each user may create only one account. If a single person holds multiple accounts, all accounts will be closed and the associated balances may be confiscated.

2.3 Providing Accurate Information

You must provide accurate, complete and up-to-date information at the time of registration. Providing false or misleading information will result in account closure.

2.4 Account Security

It is your responsibility to keep your account password and login details confidential. You must immediately notify our support team of any unauthorized access to your account.

3 Deposit, Withdrawal and Payment Policy

3.1 Deposit Rules

To deposit funds into casion, you may use bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount across all methods is ৳300.

• Deposited funds will be credited directly to your account.
• casion does not charge any additional fees on deposits, however the payment method's own fees may apply.
• Deposit limits may apply until account verification is complete.
• Deposits from third-party accounts are not permitted.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 10 to 45 minutes.

• Your account must be fully verified before a withdrawal can be made.
• The deposit and withdrawal method must be the same — you must withdraw using the same method you used to deposit.
• Additional verification may be required for suspicious transactions.
• Withdrawals may be restricted until active bonus wagering requirements are met.

3.3 Currency

All transactions on casion are conducted in Bangladeshi Taka (BDT / ৳).

4 Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 and receive a ৳1,200 bonus — total balance will be ৳2,200.
• Deposit ৳10,000 or more and receive a maximum bonus of ৳5,000 — total balance will be ৳15,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25x. This means you must wager the bonus amount 25 times before withdrawing. Example: if you receive a ৳1,200 bonus, withdrawal will be possible after wagering ৳30,000.

4.3 General Bonus Terms

• Each bonus offer has its own validity period and conditions — please read the details at the time you receive an offer.
• Bonuses are usable on eligible games only; some games may be excluded from bonus wagering.
• casion reserves the right to modify, suspend or cancel any bonus offer at any time.
• If bonus abuse is suspected, casion reserves the right to cancel the bonus and investigate the account.
• It may not be possible to have multiple bonuses active at the same time.

5 VIP Program and Cashback

casion's VIP program has 5 tiers. Each tier comes with weekly cashback and special benefits:

• Bronze: Up to 0.2% cashback per week.
• Silver: Up to 0.4% cashback per week.
• Gold: Up to 0.6% cashback per week.
• Platinum: Up to 0.8% cashback per week.
• Diamond: Up to 1.0% cashback per week.

Progress through VIP tiers is determined by your playing activity and contribution to the platform. casion reserves the right to change the rules of the VIP program.

6 Prohibited Activities and User Responsibilities

The following activities are strictly prohibited while using the casion platform:

6.1 Fraud and Deception

• Using bots, automated software or any technical means to manipulate games.
• Operating multiple accounts with the intent to abuse bonuses.
• Creating an account using a false identity or another person's information.
• Attempting to influence game outcomes by colluding with other users.

6.2 Anti-Money Laundering Policy

casion is committed to preventing money laundering. If a suspicious transaction is identified, we will suspend the transaction, verify the account and notify the relevant authorities if necessary.

6.3 Ensuring Proper Use

• If you identify a vulnerability or bug on the platform, notify support immediately.
• Refrain from harassing or disturbing other users.
• Do not attempt any harmful action against casion's systems or network.

Violation of these rules will result in immediate account closure, balance confiscation and legal action where necessary.

7 Privacy and Personal Data Protection

The protection of your personal data is of great importance to us. casion uses SSL encryption technology to keep your information secure. To learn in detail how we collect and use your information, please read our Privacy Policy.

7.1 KYC (Know Your Customer) Process

To ensure safe and fair play, casion conducts KYC verification where required. As part of this process, you may need to submit identity documents, proof of address and payment method details. The withdrawal process may be temporarily delayed until KYC is complete.

8 Responsible Gaming

casion gives the highest priority to responsible gaming. We believe gambling is a form of entertainment — not a way to solve financial problems.

8.1 Self-Exclusion Feature

If you feel your gaming habits are getting out of control, you can request through our support to temporarily or permanently close your account.

8.2 Setting Deposit Limits

You can set daily, weekly or monthly deposit limits on your account. To learn more about responsible gaming, visit our Responsible Gaming page.

casion is for persons aged 21 and above only. We are always vigilant in protecting minors.

9 Intellectual Property Rights

All content published on the casion website — logos, graphics, text, software and design — is the intellectual property of casion. Copying, distributing or using this content for commercial purposes without prior written permission from casion is strictly prohibited.

Content from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) is protected under their own intellectual property rights.

10 Limitation of Liability

casion is not liable for the following:

• Losses caused by internet disconnection or technical issues.
• Delays or errors arising from third-party services (payment gateways, game providers).
• Losses caused by your own negligence or failure to follow the terms and conditions.
• Losses arising from circumstances beyond casion's control (force majeure).

casion always strives to provide uninterrupted service on the platform, however temporary downtime may occur during maintenance or unforeseen circumstances.

11 Account Suspension and Closure Policy

11.1 Closure by casion

casion may close any account without prior notice if there is a breach of terms, fraudulent activity or suspicion of money laundering. Whether the balance is returned after an audit in such cases is at casion's discretion.

11.2 Closure by the User

You may close your account at any time by requesting our support team. Please withdraw any remaining balance before closing your account.

11.3 Inactive Accounts

If an account remains inactive for an extended period (generally 12 months or more), it may be declared inactive and an inactivity fee may be deducted.

12 Dispute Resolution and Complaints Process

In the event of any complaint or dispute, please follow the process below:

1. First, contact our support team via 24/7 live chat.
2. If the issue is not resolved via live chat, write to [email protected] with full details.
3. We will respond to your complaint within 72 hours.
4. Complex disputes may require further detailed investigation.

casion always strives to resolve all complaints in a fair and just manner.

13 Right to Amend Terms

casion reserves the right to amend these terms and conditions at any time. We will post a notice on the website for significant changes. Continuing to use the platform after any changes means you are considered to have automatically accepted the new terms. We therefore recommend reviewing this page regularly.

14 Applicable Law and Jurisdiction

These terms and conditions will be governed by relevant international law and the applicable law of casion's operating jurisdiction. If any part of the terms is found to be invalid or unlawful, the remaining parts will remain in effect.