casion's Privacy Policy

1. Types of Information Collected

We collect various types of information during registration and use of the casion platform. This information helps us improve our service quality and provide you with a safe and better experience.

1.1 Personally Identifiable Information

During account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number
• Current address
• Email address
• Mobile number

1.2 Financial Information

To complete transactions, we may collect the following financial information:

• bKash, Nagad, Rocket, or Upay account number (only when needed for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date and amount

1.3 Technical and Usage Information

When you use our platform, some technical information is automatically collected:

• IP address and device information
• Browser type and version
• Operating system information
• Login time and date
• Page visit history and gaming activity
• Session duration

---

2. How Information Is Collected

casion collects your information in the following ways:

2.1 Information Provided Directly

When you create an account, update your profile, manage deposits or withdrawals, or contact our support team, you directly provide us with information.

2.2 Automatically Collected Information

Some information is automatically collected from your device through our servers, cookies, and similar technologies. This information helps ensure the security and functionality of our platform.

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we sometimes receive information from trusted third-party sources. This information is always cross-checked for consistency with the information you have provided.

---

3. Purpose of Using Information

casion uses your collected information only for the following lawful purposes:

3.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions — deposits and withdrawals
• Providing bonuses, rewards, and promotional offers
• Customer service and technical support

3.2 Security and Compliance

• Fraud and money laundering prevention (KYC verification)
• Protecting account security
• Confirming age of 21 years
• Ensuring responsible gaming

3.3 Service Improvement

• Improving platform functionality and user experience
• Launching new games and features
• Analysing and resolving technical issues

3.4 Communication

• Important service-related notifications
• Security alerts and account updates
• Promotional information with your permission

---

4. Information Storage and Security

casion gives the highest priority to protecting your personal information. We apply industry-standard security measures.

4.1 Encryption and Security Technology

All your information is kept secure through SSL (Secure Socket Layer) encryption technology. 256-bit encryption is used during data transmission, which protects your information from unauthorised access.

4.2 Access Control

Access to your information is restricted only to authorised staff. Every access is logged and regularly audited. Those who can view your information are bound by confidentiality agreements.

4.3 Secure Payment Processing

Fully encrypted channels are used when transactions are completed via bKash, Nagad, Rocket, Upay, and bank transfers. We do not store your complete payment details — only the information necessary for transaction verification and management is retained.

---

5. Sharing Information with Third Parties

casion does not sell your personal information to third parties. However, information may be shared in specific circumstances.

5.1 Service Provider Partners

A limited amount of information may be shared with selected technology and service provider partners for the smooth operation of our platform. All such partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

Information may be provided in accordance with applicable laws in Bangladesh or in response to valid requests from legal authorities. In such cases, we will provide only the information specifically requested and necessary.

5.3 When Information Is Not Shared

• With advertisers or marketing companies
• Sale to third parties for commercial purposes
• With any unauthorised party without your explicit consent

---

6. Cookies and Tracking Technology

The casion platform uses cookies and similar technologies to improve your experience and maintain the functionality of our services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification, and core functionality.
• Performance Cookies: For storing user preferences and monitoring platform performance.
• Analytics Cookies: For analysing site usage to improve services. These do not personally identify you.

6.2 Cookie Control

You have the option to control or reject cookies from your browser settings. However, please note that disabling essential cookies may affect some core functionality of the platform.

---

7. Your Rights

As a casion user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of your personal information stored with us at any time. We aim to respond to this request within 30 working days.

7.2 Right to Correct Information

If there is any incorrect or incomplete information in your details, you may request a correction. This can be done from your account profile or through the support team.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your information. However, due to legal obligations, some information may need to be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

You may request at any time to stop receiving promotional emails or notifications. Important service-related notifications will still be sent.

7.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected]. Include your account details and a full description of your request.

---

8. Privacy of Minors

The casion platform is for those aged 21 and above only. We do not knowingly collect or process information from any person under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that information from a person under the age of 21 has been collected by mistake, we will immediately close that account and delete the collected information.

---

9. Data Retention Period

casion does not store collected information indefinitely. The retention period is determined according to the type of information.

9.1 Active Accounts

All necessary information is stored while your account remains active. This information is essential for continuing to receive our services.

9.2 After Account Closure

Even after an account is closed, certain information is retained for a specified period due to legal and regulatory obligations. After this period, the information is securely deleted or anonymized.

9.3 Backup Data

Data held in system backups may be retained for a somewhat longer period for security reasons. This backup data is not actively used.

---

10. International Data Transfer

casion's servers and technology infrastructure may be located in various regions. As a result, your data may sometimes be transferred and processed outside of Bangladesh.

Regardless of where the data is processed, we ensure that the same standard of privacy protection is provided. We only work with service providers that follow internationally recognized data protection standards.

---

11. Policy Changes

casion may update this privacy policy from time to time due to business needs, technological changes, or legal obligations.

11.1 Notification of Changes

If any significant changes are made, we will:

• Update the date at the top of this page.
• Send a notification to your registered email address.
• Display a clear notice on the platform.

11.2 Use After Changes

Continuing to use the platform after an updated privacy policy is published will be considered as your agreement to the new policy. If you do not agree with the new policy, you may request to close your account.

---

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us.

To learn more about our responsible gaming policy, visit the Responsible Gaming page. To learn about the full terms of our service, visit the Terms & Conditions page.