For ages 21 and above

casion Responsible Gaming — Keep the fun safe

Let gaming be a source of entertainment — not a source of problems. At casion we make your safety our top priority.

Why is responsible gaming important?

Online gaming and betting should be an enjoyable activity — not a source of financial pressure or mental strain. casion believes that gaming is truly fun only when every player plays with awareness and within their limits. On this page we explain how you can use our tools to keep yourself protected.

Online gaming is growing in popularity in Bangladesh every day. Young and old alike are finding entertainment from home. But as with any form of entertainment, moderation is important. casion always wants you to play with joy, while staying within your means and limits.

21+

casion is for players aged 21 and above only. Opening an account for minors is strictly prohibited. We make no compromises on age verification.

Our Protection Tools

casion has provided several effective tools to help you keep your gaming in check. Learn about each tool below and use them as needed.

Set Deposit Limits

Set a maximum deposit limit on a daily, weekly or monthly basis. Once a limit is set, it will not be possible to deposit more than that amount — this keeps your budget under control.

Time-Out Feature

Want to take a break for a few days? Use the time-out option. You can temporarily disable access to your account for anywhere from 24 hours to 6 weeks.

Self-Exclusion

If you feel gaming is getting out of control, choose self-exclusion. Your account will be completely closed for a period of 6 months to 5 years.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the system will automatically alert you and give you the option to end the session.

Gaming History Review

View your full history of bets, wins, losses and deposits. Analyse your own playing patterns and decide when it is time to take a break.

24/7 Support

For any issue, casion's Bengali-language live chat support is always by your side. Contact us any time, day or night.

Age Verification — The 21+ Rule

To open an account at casion you must be at least 21 years old. This is not just a rule — it is our firm commitment to protecting minors.

At registration and during subsequent verification, we confirm age through valid identity documents such as a National ID (NID) or passport. In cases of doubt, additional verification may be requested at any time.

  • Age verification is mandatory at registration
  • Accounts belonging to minors are closed immediately
  • Parental control tips to protect family members
  • Providing false information results in account cancellation and balance forfeiture

Your role in protecting minors

Do younger family members have access to your device? If so, take the following steps:

  • Use a strong password on your device
  • Keep the "remember me" option turned off on your casion account
  • Talk with your family about responsible gaming
  • Keep your device out of reach of younger family members

How to Self-Exclude

Choosing to self-exclude is a brave and wise decision. At casion the process is simple and quick.

1

Log in to your account

Log in to casion and go to your profile settings.

2

Open the "Responsible Gaming" menu

Find the "Responsible Gaming" option in settings.

3

Choose self-exclusion

Select the period that suits you — 6 months, 1 year or longer.

4

Confirm

Once you confirm the request, your account will be closed immediately. It cannot be reopened before the set period ends.

5

Get help from support

For any issue, contact us via live chat or at [email protected].

Warning signs of problematic gaming

If you notice the following signs, be alert and seek help right away:

  • Spending money beyond your budget
  • Repeatedly betting to try to recover lost money
  • Hiding gaming from family and friends
  • Skipping sleep and meals to play for long stretches
  • Taking on debt or borrowing money for gaming
  • Feeling restless or irritable when not playing
  • Gaming affecting work, studies or relationships

If you notice these signs, do not feel ashamed — contact our live chat right away. Our support team will help you take the right steps.

Budget and Deposit Limit Guidelines

Financial discipline is the most important thing for keeping gaming enjoyable. The minimum deposit at casion is ৳300 and the minimum withdrawal is ৳500. Follow the guidelines below.

Daily Limit

Decide in advance how much you will bet each day. Do not exceed the limit by the end of the day.

Weekly Limit

Set a maximum total spending limit for the week and stick to it.

Monthly Limit

Spend only a set portion of your monthly income on gaming — never more.

The Golden Rule

Only spend money that, if lost, will not affect your daily life.

5 Commitments of a Responsible Player

  • I will treat gaming as entertainment, not as a way to earn money
  • I will never bet beyond my set budget
  • I will not chase losses by placing bigger bets
  • I will not play while drinking or when mentally distressed
  • I will take breaks when needed and ask for help

Gaming vs. Addiction — Know the Difference

Healthy Gaming Problematic Gaming
Playing within a set time and budget Losing control of time and money
Accepting losses easily Desperately chasing losses
Gaming is one part of entertainment Life feels meaningless without gaming
Spending time with family Neglecting relationships and responsibilities

FAQ — Responsible Gaming

Here are answers to questions you may have about responsible gaming.

Log in to your account and go to "Responsible Gaming" under profile settings. There you can set a daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately. If you increase a limit, it applies after a 24–72 hour delay to prevent impulsive decisions. If you need help, contact our live chat support.

Yes, but only after the chosen period has ended. During the exclusion it is not possible to reopen the account under any circumstances — this is done for your protection. To reactivate your account once the period is over, contact our support team.

Time-out is a short-term break — usually from 24 hours up to a few weeks. It is meant for taking a rest during periods of fatigue or stress. Self-exclusion, on the other hand, is long-term — from 6 months to 5 years — and should be chosen when gaming feels like it is becoming a serious problem.

If a family member is concerned, a self-exclusion request can be initiated by a third party. To do this, contact us at [email protected] or let us know via live chat. Our support team will take the appropriate steps.

Yes, absolutely. Opening an account at casion for anyone under 21 is strictly prohibited. If an age verification issue is found on any account, the account is suspended immediately and the balance may be forfeited. Registering with false information is a direct violation of our terms and conditions.

casion's support team is always here for you. You can reach us via 24/7 live chat or at [email protected]. For mental health support in Bangladesh, speak with your local health department, hospital counselling services, or a trusted family member.

Stay Safe and Enjoy

Follow responsible gaming practices — casion is with you. Enjoy our games while staying within your limits.

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